Shipping Policy

At MyPetMug, every mug is handmade to order with care and attention to detail. Please review our shipping policy below before placing your order.

Processing Time

Each mug is handcrafted specifically for you. Production typically takes 2–4 weeks before your order is ready to ship.

Shipping Time

Once your order has been shipped, estimated delivery times are:

• United States: 3–7 business days
• International: 7–21 business days (varies by destination)

Please note that shipping times are estimates and may be affected by carrier delays, weather, or holidays.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We'll work with you and the shipping carrier to resolve the issue.

Contact Us

If you have any questions about your order or shipping, feel free to contact us.

📧 Email: mypetmug@outlook.com